About these terms
These terms are the agreement between you and OTPPin for the website, the dashboard and the API. By opening an account or placing an order you accept them. If you do not agree, do not use the service.
The payment, delivery, refund, returns, privacy and cookie pages linked beside this text form part of the same agreement. Where one of those pages gives more detail on a topic, that detail applies.
What the service is
OTPPin gives an account holder short-term use of a phone number so that a verification text message from a chosen app or website can be received and read in the dashboard or through the API.
A number is yours to use only for the service you selected and only while the order is open. An order stays open for 20 minutes. It is not a permanent number, it cannot place or receive calls, and it does not give you any lasting right over an account you create elsewhere.
We do not control whether another company accepts a number or sends a message to it, so we do not promise that a code will arrive. What we do promise is set out in the refund policy: an order that ends without a code costs you nothing.
Your account
You must be at least 16 years old, and old enough under the law where you live to enter into this agreement. Register with an email address you control and keep it up to date, because we use it for sign-in, recovery and notices about these terms.
One person, one account. You are responsible for what happens under your login, your sessions and your API keys. Keep your password private, turn on two-factor sign-in where it is offered, and tell us straight away if you think someone else has got in.
Accounts opened to get round a limit, a suspension or a fraud check may be closed.
Acceptable use
Use the service only for lawful purposes and only for activity you are entitled to carry out. You remain bound by the rules of whichever app or website you are verifying with.
You must not use a number for fraud, impersonation, taking over or accessing an account that is not yours, harassment, spam, or to hide activity that is illegal where you or the other party are located.
You must not use the service to create accounts in bulk or under false identities, to generate fake reviews, ratings, followers or other artificial engagement, to get round a platform’s limits, bans or identity checks, to send unsolicited messages, or for anything else that breaks the rules of the app or website you are verifying with.
You must not attack or overload the platform, bypass rate limits or security checks, probe other customers’ accounts or orders, scrape the catalogue in bulk, resell access without our written agreement, or reverse engineer the software.
If we reasonably believe these rules have been broken we may restrict, suspend or close the account, cancel open orders and, where the law requires or permits it, pass information to the relevant authorities.
To report misuse of a number, use the contact form with the topic “Report abuse or misuse” (see /contact#report-abuse). Include the number, the date and time, the service involved and what happened.
Service names and trademarks belong to their respective owners. OTPPin is not affiliated with or endorsed by the services listed. Availability of a number does not guarantee that a third-party service will accept it.
Balance, orders and prices
The service is prepaid. You add funds to an account balance, held in US dollars, and each order is paid for from that balance at the price shown when you confirm it. There are no subscriptions and no charges after the fact.
Listed prices and availability are cached supplier estimates. A number is assigned only when the order is placed, and allocation can fail. A listing does not reserve a number. Prices and availability can change at any time before you confirm an order; a confirmed order keeps the price it was placed at.
Each order is for one number and one service, and stays open for 20 minutes. If no SMS arrives before the order expires, the charge is credited back to your account balance automatically. The refund policy explains when a charge is and is not returned.
You are responsible for any taxes that apply to your purchases where you live.
API access
API use is covered by these terms and by the limits published in the API documentation. Treat an API key like a password: keep it on a server you trust and out of browser code, public repositories and shared logs.
Orders placed with your key are your orders, including ones created by a retry after a timeout. We may revoke a key that has been exposed or is being misused.
Ownership
The OTPPin name, site design, software and documentation belong to us or our licensors. You receive a limited, personal, non-transferable permission to use them in order to use the service, and nothing more.
Messages received on a number during your order are shown to you for your own use. We do not claim ownership of them.
What we do not promise
The service is provided as it is and as it is available. To the fullest extent the law allows, we give no warranty that it will be uninterrupted or error-free, that a particular number will be accepted by a particular app, or that an account created with a number will stay open.
When a code does not arrive, your remedy is the automatic credit described in the refund policy.
Limit of liability
To the fullest extent the law allows, OTPPin’s total liability to you for all claims connected with the service is limited to the larger of two amounts: what you paid us in the twelve months before the claim arose, or USD 100.
We are not liable for indirect or consequential loss, including lost profit, lost data, lost business, or the loss of an account held with another company.
Nothing in these terms excludes liability that cannot legally be excluded, and nothing here removes rights that consumer law in your country gives you and that cannot be waived.
Your responsibility for misuse
If a third party brings a claim against OTPPin because you broke these terms, broke the law or infringed someone else’s rights while using the service, you agree to cover the reasonable costs and losses that result.
Closing an account
You can stop using the service or close your account from account settings at any time. If you have unused balance, ask for it under the refund policy before you close the account.
We may suspend or close an account that breaks these terms. Where an account is closed for fraud or abuse, balance connected to that activity may be withheld to the extent the law allows.
Changes to these terms
We may update these terms as the service changes. For a change that materially affects your rights, we will email registered users at least 14 days before it takes effect. Carrying on using the service after that date means you accept the updated terms.
Governing law
These terms are governed by the law of the place where OTPPin’s operating business is established, and the courts of that place deal with disputes, except where mandatory consumer protection law in your country of residence says otherwise.
Please contact us first. Most problems with an order or a payment can be settled directly and faster than through any formal route.
Contact
For questions about this policy or a specific account or order, contact [email protected] or use the contact form. Include the relevant order or invoice ID. Do not send passwords, API keys or one-time sign-in codes.